Support

We usually reply within 1–2 business days.

Common questions

I paid but my results didn't unlock

Force-quit and reopen the app — your result is saved on your device and the unlock is re-checked on launch. If you bought the weekly subscription, tap Restore on the unlock screen. If the problem persists, email us with the approximate purchase time.

Can I restore a single-test purchase?

No — the one-time purchase is a consumable: it covers one test and its results, and is used up when you start another test. It can't be restored after use or after deleting the app's data. The weekly subscription is restorable while active.

How do I cancel the weekly subscription?

Subscriptions are managed by Apple: open Settings → your name → Subscriptions → Neurobank and tap Cancel. Cancel at least 24 hours before renewal to avoid the next charge.

How do I get a refund?

Refunds are handled by Apple, not by us. Request one at reportaproblem.apple.com.

I deleted the app — can you recover my score?

Unfortunately not. Neurobank has no accounts and results are stored only on your device, so deleting the app permanently deletes them. Save or share your score card if you want to keep it.

Is this a real IQ test?

No. Neurobank produces an informal IQ-style estimate for educational and entertainment purposes. It is not a clinical or professionally administered assessment and shouldn't be used for any consequential decision.